Overview
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, and must be received by me within 30 days of the day you received it. Please do not remove tags, stickers, etc until you know you are going to keep the product.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. Your product was designed, marketed, and sold by me, but fulfilled by someone else. I’m the one responsible for refunds and exchanges, not them.
Process
Email me at store@dogsofsf.com with your receipt and the details of what you want to return, and whether you want a replacement or a refund. If the item is damaged or defective, please include an image of the problem. I will respond with the address to send it to.
Once your return is received and inspected, I will send you an email to notify you that we have received your returned item. I will also notify you of the approval or rejection of your refund/replacement.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days. (Generally sooner.)
If you are approved for a replacement, I will let you know when to expect the replacement via email. Replacements are generally only available for defective items, or items damaged in shipping.
Late or missing refunds
If you do not receive notification of your return and you believe the package has been received, please email store@dogsofsf.com and let me know.
If you believe your refund is late (it has been 30 days since we acknowledged your return) and have checked your credit card or bank statement and it is missing, also email me. I promise it’s not on purpose.
Late or missing replacements
I will let you know when to expect the replacement in the email. If it is late, please do not hesitate to contact me; however, be aware that certain products can be out of stock in certain sizes or colors for extended periods, which I’ll inform you of in the email. In that case you may want to request a refund instead.
Shipping returns
You will be informed where to ship your product when you email me about the return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service and/or purchasing shipping insurance. I don’t guarantee that I will receive your returned item. If you are in the United States, I recommend shipping via USPS Ground Advantage, which includes tracking and $100 of insurance, and is generally inexpensive.
Need help?
Contact us at store@dogsofsf.com for questions related to refunds and returns.